Support
Software/hardware solutions are living systems whose life does not end after implementation and operation. They require care for “continuity of performance” and “compliance with user needs.” Organizations such as banks, whose operations are highly sensitive, need reliable support services.
Pooya Company has made efforts to provide appropriate support services to its customers by allocating efficient personnel, employing reliable processes, establishing an independent call center, and equipping the support unit. All customer requests are immediately recorded in the Pooya support system upon receipt and assigned a tracking number.
All subsequent actions can be tracked using this number. This way, not only do different units within the company have access to the subject’s history while providing a service, but management also has the ability to monitor the response to customer needs and the performance of the support department.
Pooya has over three decades of experience in providing support services for computer equipment to many banks in the country.
Features of Pooya’s Support and Maintenance System
- Speed in task execution
- Inspection of task completion
- High-quality services
- Utilization of maximum specialized capacity
- 24/7 service availability
- Experienced nationwide representative network
- Adherence to work principles and customer respect