Kartino (Smart Bank Card Issuance Device)
Kartino (Smart Bank Card Issuance Device)
The existence of hundreds of millions of active bank cards in the country’s payment network and the increasing need for card-related services, such as card renewal, issuing new and replacement cards, and PIN services, have resulted in hundreds of thousands of daily visits to bank branches for such services. Banks effectively dedicate an average of one employee per branch to provide these services.
Meeting customer needs this way incurs significant costs for the bank and causes delays for customers in branches. However, with the presence of secure infrastructure for remote identity verification, technological solutions and modern tools can provide these services as self-service and automated options, saving customers time and increasing their satisfaction while simultaneously reducing bank costs.
In this regard, Pooya, the most experienced knowledge-based company in Iran in the field of information technology, has designed and produced a smart bank card issuance device named Kartino. This device can provide services such as issuing new cards, card renewals, and replacement cards without the need to visit a branch teller, along with offering all non-cash card-based services.
Using Kartino reduces customer visits to branch staff, providing them with a pleasant experience of receiving these banking services quickly and automatically, which were previously time-consuming and inconvenient.
Services provided by the device:
- Issuing new bank cards in the following cases within minutes:
- Card expiration
- Lost card and need for a replacement
- Damaged card
- Issuing PINs
- Blocking cards
Additional capabilities of the device in providing banking services:
- Issuing the first card for forex account holders
- Instant issuance of various gift cards with custom text, color, and amount
- Supporting various magnetic, smart, and contactless cards
- Capability of biometric authentication (fingerprint + smart national ID)
- Providing envelopes for issued cards on a customized basis
- Assigning primary and secondary card PINs
- Activating dynamic PINs
- Providing cashless services such as fund transfers, account statements, balance inquiries, bill payments, etc.
- Complying with Central Bank requirements in providing services (e.g., not offering services to accounts with bounced checks)
- Modular design allowing the selection of modules according to the bank’s needs